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1.1 In this policy we set out details of the delivery methods, periods and charges
that apply to orders for our products made through our website.
1.2 This policy shall not create legally enforceable rights and obligations; rather,
our usual practice in relation to the delivery of products is indicated in this
2.1 We offer free standard or express delivery to all EU addresses.
6.1 Delivery tracking is available in respect of all orders for our products.
6.2 To track your delivery, enter your order number (which is provided in your
order confirmation email) into our delivery service provider’s website here:
Receipt and signature
7.1 All deliveries must be received in person at the delivery address, and a
signature must be provided.
7.2 Our delivery service provider will notify you in advance of attempting to make
a delivery requiring signature.
8.1 If an initial delivery attempt is unsuccessful, our delivery service provider will
make at least 1 more attempt to deliver the products in your order.
9.1 If your products remain undelivered despite our delivery service provider
making at least 1 more attempt to deliver them, the delivery service provider
will leave a card at your address, with instructions on how you may collect
your products, including a time limit for collection.
10.1 If you experience any problems with a delivery, please contact us using the
contact details that we publish on our website or otherwise notify to you.
10.2 If our delivery service provider is unable to deliver your products, and such
failure is your fault, and you do not collect your products from our delivery
service provider within the relevant time limit, we may agree to arrange for
re-delivery of the products; however, we reserve the right to charge you for
the actual costs of re-delivery (even where the initial delivery was free of
10.3 An indicative list of the situations where a failure to deliver will be your fault
is set out below:
(a) you provided the wrong or missing address/phone number for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means
of leaving the products at the address for delivery and there is no
person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the
address for delivery to accept delivery and provide a signature.
Affected by Covid-19, there will be some delay on the delivery.