Sorry, but the battery key does not turn off the battery power. The battery key is only used to keep the battery in place on the bike. If you want to turn off the battery power, you can do so with the switch on the display.

We have local warehouses in the EU and will arrange delivery within 2 working days of purchase.

If you make a credit card payment and the payment fails, it is possible that our system has refused the payment to prevent possible fraud. We recommend that you contact your credit card company or bank in advance to inform them of the purchase and avoid rejection. If the credit card payment was refused, here are 3 solutions: 1. Try another credit/debit card. 2. If you have a PayPal account, try paying with PayPal. 3. If you do not have a PayPal account, you can choose bank transfer on the checkout page.

We believe that communication is the best way to solve problems. If your bike has a malfunction, please contact us promptly. To help you accurately, describe the problem in detail and provide photos and videos of the defective parts, so our technicians can give you the most accurate solution.

Yes, we offer free shipping to the EU!

https://www.17track.net

We will arrange the shipment of your bike within two working days of purchase and expect you to arrive in 5-7 working days.

We recommend charging the battery timely when less than 2 charging bars are displayed on the display, so as to protect long-term battery efficiency and health.

Clean your Lankeleisi bike like a normal bike, but we recommend removing the battery before cleaning. After cleaning, dry it promptly with a dry cloth.

If you have any further questions, you can always contact our customer service. Our staff will use their professionalism to solve your problems. Contact: service@lankeleisi.com