Frequently Asked Questions

Hello and welcome to the FAQ about Lankeleisi! Here we list some frequently asked questions with answers for our lovely customers. Any questions are welcome via email!

 

A1:All products come with free shipping for a better shopping experience. If you have a coupon code, you can enter the code and get a discount. The final price depends on your discount.

Q2:How to track my order?

A2:Once your package is dispatched, a notification email will be sent to your mailbox.

Tracking code query URL17track: https://www.17track.net
French: https://www.17track.net/fr
Italian: https://www.17track.net/it
German: https://www.17track.net/de

Q3:What if I placed an order and it hasn't shipped after 3 days?

A3:We usually prepare and dispatch your order within 24 hours on working days. But there is one situation that may cause the delivery time to be different: the product is in a pre-sale state. You can find the ship date on our description page.

Q4What can I do if I have after-sales questions?

A4:If you have any after-sales questions, please contact: service@lankeleisi.com. Remember to include your order number (eg order number 1324) in the email for better support. Our after-sales team will get in touch with you as soon as possible within 24 hours on working days.

 

Thank you so much for reading our FAQ!

We will add more content here to help every new user of service@lankeleisi.com. Suggestions and comments are welcome. Please feel free to contact us to help us improve our service. We will deal with your issue as soon as possible.