Shipping Policy
In this Policy, we detail the delivery methods, delivery periods and associated shipping costs for orders placed on this website. Please note that this policy does not establish legally enforceable rights and obligations. Instead, it outlines our standard procedures for product delivery.
Please contact our staff for support in the first instance when you encounter any logistical and shipping issues.Email: service@lankeleisi.com
Pre-Sale Products and Shipping Delays
For pre-sale products, please be aware that the estimated shipping time provided may be subject to delays due to unforeseeable logistics issues. These delays may result in a later shipping date than initially anticipated.
Shipping Orders
We typically process your order within 3 working days. Any important messages related to your order will be communicated to you via email.
Free Shipping
Enjoy free shipping on all orders from Lankeleisi Store. We aim to ship products from our local warehouses, ensuring both free shipping and tax-free benefits.
Delivery Time
EU courier:
E-Bike: DPD / UPS (Delivery takes 3-7 business days)
Other Accessories or Battery: YunExpress / DHL / UPS (Usually shipped from China warehouse, takes 15-20 days for delivery)
Delivery Address
It is essentiallly important to provide us with complete and correct address. We are unable to change your shipping address once your shippment are prepared or orders are shipped.
If a package was return to us due to an incomplete or incorrect address provided by you or your agent, we will contact you immediately for a correction, and your package will be re-shipped with additional shipping fee.
You should provide us a daytime telephone number on every order. Sometimes the packages will be returned to Lankeleisi as it is undeliverable. When the carrier return the undeliverable package to Lankeleisi , please contact Lankeleisi customer service to make an aggreement for reshipment.
We deliver to the following countires with free shipping:
Europe: United Kingdom(Northern Ireland is not supported), France, Italy, Spain, Germany, Russia, Portugal, Netherlands, Belgium, Swden, Romania, Finland, Czech Republic, Denmark, Latvia, Estonia, Bulgaria, Poland, Luxembourg, Croatia, Slovakia, Slovenia, Lithuania, Belarus, Hungary, Croatia, Austria, Greece，Australia.
Some remote areas and island areas may not be able to deliver, please contact us to confirm before placing an order.
For accessories, we ship worldwide for free
We also could ship to other countries, please contact us by email:service@lankeleisi.com
Delivery Tracking
Delivery tracking is available for all orders of our products. To track your delivery, simply enter your order number (provided in your order confirmation email) into our delivery service provider's website here: https://www.17track.net/.
Receipt and Signature
For all deliveries, a personal signature is required at the delivery address. Our delivery service provider will notify you in advance of any delivery requiring a signature.
Additional Delivery Attempts
If an initial delivery attempt is unsuccessful, our delivery service provider will make at least one more attempt to deliver the products in your order.
Product Collection
If your products remain undelivered despite multiple delivery attempts, the delivery service provider will leave a card at your address with instructions on how to collect your products, along with a time limit for collection.
Delivery Issues
If you encounter any problems with a delivery, please get in touch with us using the contact information provided on our website or as otherwise notified to you. In situations where our delivery service provider is unable to deliver your products, and the failure is due to your error, and you do not collect your products within the specified time limit, we may consider arranging a re-delivery. However, please be aware that we reserve the right to charge you for the actual costs of re-delivery, even if the initial delivery was free of charge. A list of indicative situations where delivery failure may be your responsibility is outlined below:
(a) Providing an incorrect or incomplete address/phone number for delivery;
(b) Providing an incorrect delivery address;
(c) The delivery address is not reasonably accessible;
(d) The delivery address cannot be safely accessed;
(e) If in-person receipt is not required, there is no secure means of leaving the products at the delivery address, and no one is available to accept delivery;
(f) If in-person receipt is required, there is no one available at the delivery address to accept delivery and provide a signature.