FAQs
Does the key for the battery turn off the battery power?
I'm sorry, but the battery key does not turn off the battery power. The key for the battery just keeps the battery in place on the bike. If you want to turn off battery power, you can do so with the switch on the display.
Where is the bike being shipped from?
We have local warehouses in the EU and we will arrange for your delivery within 2 working days after you have purchased.
Why do I fail to pay with my credit card?
If you make a payment using your credit card and the payment fails, it is possible that our system has rejected your payment in order to prevent possible credit card fraud. We recommend contacting your credit card company or bank in advance of your payment to let them know about your purchase to avoid rejection. If you have been declined for credit card payment, here are 3 solutions: 1. Please switch to another credit/debit card. 2. If you have a PayPal account, please try to pay through your PayPal account. 3. If you don't have a PayPal account, you can choose the bank transfer payment method on the checkout page.
If something goes wrong with my bike, how do I seek warranty service?
We believe that communication is the best way to solve problems, if your bike is malfunctioning, please contact us in time, in order to accurately help you solve the problem, please describe the problem in detail and provide photos and videos of the faulty parts, so that our technicians can accurately give you the solution.
Is shipping free?
Yes, we offer free shipping to the EU!
How soon can I expect to receive my bike?
We will arrange for your bike to be dispatched within two working days of your purchase and expect it to arrive in 5-7 business days. Currently the MG740PLUS and X2000plus require 7-10 business days for delivery.
How long does it take to recharge the battery?
We recommend charging the battery in time when the display shows less than 2 bars of power, so as to protect the healthy efficiency of the battery.
How do I clean my bike?
Clean your Lankeleisi bike in the same way as a normal bike, but we recommend that you remove the battery before cleaning your Lankeleisi bike. When you have finished cleaning, please dry it promptly with a dry rag.
If I have any other questions, who can I contact?
If you have any other questions, you can always contact our customer service and they will use their professional knowledge to solve your problems. Email: service@lankeleisi.com