Buy with confidence
15 days security guarantee
Free product replacement or return
EU delivery time:3-7 business days
List price includes shipping
No additional fees are required
In this policy, we provide detailed information regarding the delivery methods, delivery periods, and associated shipping charges for orders placed on our website. Please note that this policy does not establish legally enforceable rights and obligations. Instead, it outlines our standard procedures for product delivery.
Pre-Sale Products and Shipping Delays
For pre-sale products, please be aware that the estimated shipping time provided may be subject to delays due to unforeseeable logistics issues. These delays may result in a later shipping date than initially anticipated.
We typically process your order within 3 working days. Any important messages related to your order will be communicated to you via email.
Enjoy free shipping on all orders from Lankeleisi Store. We aim to ship products from our local warehouses, ensuring both free shipping and tax-free benefits.
E-Bike: DPD / UPS (Delivery takes 3-7 business days)
Other Accessories or Battery: YunExpress / DHL / UPS (Usually shipped from China warehouse, takes 15-20 days for delivery)
It is of utmost importance that you provide us with a complete and accurate shipping address. Once your shipment is prepared or orders are shipped, address changes are not possible. In cases where a package is returned to us due to an incomplete or incorrect address, we will contact you immediately for address correction. Please be aware that re-shipment of your package may incur additional shipping fees. Additionally, it is recommended that you provide a daytime telephone number with every order. In some instances, packages may be returned to Lankeleisi as undeliverable. When the carrier returns an undeliverable package to Lankeleisi, please contact Lankeleisi customer service to arrange re-shipment.
Delivery tracking is available for all orders of our products. To track your delivery, simply enter your order number (provided in your order confirmation email) into our delivery service provider's website here: https://www.17track.net/.
Receipt and Signature
For all deliveries, a personal signature is required at the delivery address. Our delivery service provider will notify you in advance of any delivery requiring a signature.
Additional Delivery Attempts
If an initial delivery attempt is unsuccessful, our delivery service provider will make at least one more attempt to deliver the products in your order.
If your products remain undelivered despite multiple delivery attempts, the delivery service provider will leave a card at your address with instructions on how to collect your products, along with a time limit for collection.
If you encounter any problems with a delivery, please get in touch with us using the contact information provided on our website or as otherwise notified to you. In situations where our delivery service provider is unable to deliver your products, and the failure is due to your error, and you do not collect your products within the specified time limit, we may consider arranging a re-delivery. However, please be aware that we reserve the right to charge you for the actual costs of re-delivery, even if the initial delivery was free of charge. A list of indicative situations where delivery failure may be your responsibility is outlined below:
(a) Providing an incorrect or incomplete address/phone number for delivery;
(b) Providing an incorrect delivery address;
(c) The delivery address is not reasonably accessible;
(d) The delivery address cannot be safely accessed;
(e) If in-person receipt is not required, there is no secure means of leaving the products at the delivery address, and no one is available to accept delivery;
(f) If in-person receipt is required, there is no one available at the delivery address to accept delivery and provide a signature.